FAQ
Find answers to the most commonly asked questions here.
Returns and Refunds
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What is your return policy?
We offer a defined return window for eligible purchases. The goal is to give you time to verify the piece without encouraging unnecessary turnover.
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Are there any fees for returns?
Returns within the initial window are typically accepted without penalty. Outside of that window, or in cases of buyer’s remorse, a restocking fee may apply.
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What condition must the watch be returned in?
The watch must be returned in the same condition it was received, including all original packaging, accessories, and documentation.
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What happens if an item is worn or altered before return?
Any change in condition may affect eligibility for a full refund. In some cases, the return may be declined or adjusted accordingly.
Shipping
How are watches shipped?
All watches are shipped fully insured via overnight service. Packages require direct signature upon delivery.
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Do you ship internationally?
Yes, but arrangements are handled on a case-by-case basis to ensure proper logistics, insurance coverage, and compliance.
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When will my watch ship?
Orders typically ship within one business day after payment clears and verification is complete.
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Can I ship to an address different from my billing address?
In most cases, watches are shipped only to the verified billing address for security. Exceptions may require additional verification.
Cherub Guarantee​
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What does Cherub guarantee?
Every piece is represented accurately, evaluated carefully, and handled with discretion. We stand behind condition reporting, transaction integrity, and the overall client experience from start to finish.
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Are all watches authenticated?
Yes. Every watch is verified prior to final delivery. For higher-value transactions, additional authentication layers may be used to ensure absolute confidence.
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How do you ensure condition accuracy?
Each piece is inspected and described based on real condition, not assumptions. Any notable wear, missing components, or deviations are disclosed upfront.
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What happens if something isn’t as described?
If a material discrepancy is identified, we address it directly. This may include return, adjustment, or resolution depending on the situation.
Other Questions
How do you determine pricing?
Pricing is based on real-time market data, including recent sales, current listings, condition, and set completeness. We do not rely on static or outdated pricing models.
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Do you negotiate on listed prices?
In some cases, yes. Reasonable offers are considered, but pricing is already positioned with the market in mind.
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What types of watches do you accept?
We focus on modern luxury watches with strong market demand. Not every piece is a fit, but submissions are reviewed individually.
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How long do transactions typically take?
Direct purchases can be completed within days. Consignment timelines vary depending on the piece, pricing, and market conditions.
Contact Us
How do I get in touch?
You can reach us through the contact form, direct email, or chat. We respond promptly and handle all inquiries with discretion.
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Can I speak with someone before making a decision?
Yes. If you want clarity before moving forward, reach out. We’ll walk you through your options without pressure.
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Do you work with first-time buyers or sellers?
Yes. Whether you’re experienced or new to the space, we provide the same level of guidance and care.
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